Refund Policy

Last updated: 3 September 2026

We want you to be happy with your purchase. If you have any concerns, contact us at support@Kindoraser.store before sending anything back.

Returns

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging where possible. Proof of purchase is required.

Some items may not be eligible for return, including personalised or made-to-order products, used items, and gift cards, unless the item is faulty or the law requires otherwise.

How to request a return

Email support@Kindoraser.store with your order number, the item you want to return, and the reason for the request. We will reply with return instructions. Please do not send an item back without approval.

Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us as soon as possible at support@Kindoraser.store with your order number and clear photos. We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy required by applicable consumer law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process the refund.

Return shipping

Unless an item is faulty, damaged, or incorrect, return shipping is generally the customer's responsibility. Original shipping charges are non-refundable unless required by law.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law or any other applicable law.

Contact

Refund questions? Email support@Kindoraser.store.